Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Cancellations

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refund can only be issued to the same payment method which was used to place the order.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@hubpower.co.uk so that we can help.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@hubpower.co.uk so that we can open an insurance claim on your behalf.

Returns

Our return policy durations vary depending on the product range we offer. We understand the importance of a hassle-free shopping experience, which is why we have outlined the return policy duration on each product page. This way, you can easily find all the necessary details at the time of purchase and know exactly how long you have to initiate a return, if you decide to do so. We aim to make your shopping experience as convenient and straightforward as possible.

For your convenience here is a list of brands and returns duration.

Bisol	30 days
Callibat	30 days
EcoFlow	30 days
Eco Tree Lithium	30 days
JA Solar	30 days
Marlec	30 days
myenergi	30 days
Pylon	30 days
Solis	30 days
Zipper	30 days

For returns, please be aware that there is a standard restocking fee of 25% that will be applied to the total refund amount. This fee helps cover the costs associated with processing and preparing the returned items for resale. If you have any questions or need further assistance, our customer support team is here to help! Feel free to reach out at any time.

Refunds

To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at info@hubpower.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note different product will have different return addresses. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@hubpower.co.uk.